Sales Policy

Effective Date: December 28, 2024

Welcome to Smartrapic, your ultimate destination for festive Christmas-themed products. This Sales Policy outlines the terms and conditions applicable to all purchases made through our store and website. By shopping with us, you agree to adhere to the terms outlined in this policy.

Contact Information

1. General Conditions

1.1 Eligibility to Purchase: Purchases are limited to individuals who can enter into legally binding contracts under applicable law. By placing an order, you confirm that you meet this requirement.

1.2 Product Availability: We strive to ensure that all listed products are available for purchase. However, product availability is subject to stock levels, and certain items may become unavailable without prior notice.

1.3 Holiday Exclusivity: Our product offerings are tailored for the Christmas season and may have limited availability beyond this festive period.

2. Pricing and Payments

2.1 Pricing Information: All prices listed on our website are in USD and include applicable taxes unless otherwise specified. Prices are subject to change without prior notice.

2.2 Payment Methods: We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

  • PayPal

  • Other online payment methods as indicated on our checkout page

2.3 Payment Security: Our website uses secure payment gateways to ensure your personal and payment information remains confidential.

3. Order Placement and Confirmation

3.1 Placing an Order: To place an order, browse our website, add desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

3.2 Order Confirmation: Upon successful payment, you will receive an order confirmation email containing your purchase details. Please retain this email for future reference.

3.3 Order Modifications: Orders cannot be modified once they are confirmed. Please review your cart carefully before completing your purchase.

4. Shipping and Delivery

4.1 Shipping Options: We offer standard and expedited shipping options. Details and fees are outlined at checkout.

4.2 Delivery Timeframes: Estimated delivery times are provided at checkout. Delays may occur due to unforeseen circumstances, such as adverse weather or carrier issues.

4.3 Shipping Regions: Currently, we ship only within the United States. Please check our website for updates on international shipping availability.

5. Returns and Refunds

5.1 Return Policy: If you are not satisfied with your purchase, you may initiate a return within 30 days of receiving your order. Items must be unused, in their original packaging, and accompanied by proof of purchase.

5.2 Non-Returnable Items: Personalized or customized items, clearance products, and digital downloads are not eligible for return.

5.3 Refund Process: Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the returned item(s).

6. Discounts and Promotions

6.1 Seasonal Promotions: We offer special discounts and promotions during the Christmas season. Details are available on our website and promotional emails.

6.2 Coupon Codes: Coupon codes must be applied at checkout. Expired or invalid codes cannot be redeemed.

7. Customer Support

For questions or concerns, please contact us:

  • Email: info@smartrapic.net

  • Phone: (479) 754-3410

  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (CST)

8. Dispute Resolution

In the event of a dispute, we encourage customers to contact us directly. We are committed to resolving issues amicably and promptly.

9. Updates to the Sales Policy

Smartrapic reserves the right to update this Sales Policy at any time without prior notice. Changes will be posted on our website, and the effective date will be updated accordingly.