Refund and Returns Policy

Effective Date: December 28, 2024

Welcome to Smartrapic. This Refund and Returns Policy outlines the terms and conditions for returning products purchased through our website (https://smartrapic.net) and store. By purchasing from us, you agree to the terms stated herein.

Contact Information

1. Return Eligibility

1.1 Timeframe for Returns: Items must be returned within 30 days from the date of delivery. Returns initiated after this period will not be accepted.

1.2 Condition of Items: To be eligible for a return, items must:

  • Be unused and in their original packaging.

  • Include all original tags, labels, and accessories.

  • Be accompanied by proof of purchase (e.g., receipt or order confirmation).

1.3 Non-Returnable Items: The following items are not eligible for return:

  • Personalized or customized products.

  • Clearance or sale items.

  • Digital downloads and gift cards.

2. Refund Process

2.1 Inspection of Returned Items: Once your return is received, we will inspect the item(s) to ensure they meet our return criteria. You will receive a notification via email regarding the approval or rejection of your return.

2.2 Refund Timeline: If approved, refunds will be processed to your original payment method within 7-10 business days. Please note that processing times may vary depending on your financial institution.

2.3 Partial Refunds: In certain cases, partial refunds may be granted for items that:

  • Show minor signs of use.

  • Are missing parts not due to our error.

3. Return Shipping

3.1 Responsibility for Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

3.2 Return Address: Please ship returns to the following address:

Smartrapic 504 Kraus St Clarksville, Arkansas (AR), 72830

3.3 Shipping Recommendations: We recommend using a trackable shipping method and purchasing shipping insurance for high-value items. Smartrapic is not responsible for lost or damaged return shipments.

4. Exchanges

4.1 Eligibility for Exchanges: Exchanges are only allowed for defective or damaged items. If you need to exchange an item, please contact us at info@smartrapic.net with details of the issue.

4.2 Process for Exchanges: Approved exchanges will be processed once we receive and inspect the original item. Replacement items will be shipped at no additional cost to you.

5. Defective or Incorrect Items

5.1 Reporting Issues: If you receive a defective or incorrect item, please notify us within 7 days of delivery. Include a description of the issue and photos of the product in your email.

5.2 Resolution Options: We will offer one of the following resolutions:

  • A replacement item.

  • A full refund.

  • Store credit for the value of the item.

6. Cancellations

6.1 Order Cancellations: Orders can be canceled before they are shipped. Please contact us immediately if you wish to cancel your order. Once an order has been shipped, it cannot be canceled and must be returned according to our policy.

7. Contact Us

For questions or assistance regarding returns and refunds, please contact our Customer Support Team:

  • Email: info@smartrapic.net

  • Phone: (479) 754-3410

  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (CST)