Shipping Policy for Smartrapic

Effective Date: December 28, 2024

Welcome to Smartrapic! We are dedicated to delivering your orders efficiently and securely. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website or store. By placing an order with us, you agree to the terms detailed below.

Contact Information:

1. Shipping Locations

1.1. Domestic Shipping
We currently ship to all 50 states in the United States, including Alaska and Hawaii.

1.2. International Shipping
At this time, we do not offer international shipping.

2. Shipping Methods and Costs

2.1. Standard Shipping

  • Delivery Timeframe: 3–7 business days.
  • Cost: Calculated based on weight, size, and destination at checkout.

2.2. Expedited Shipping

  • Delivery Timeframe: 2–3 business days.
  • Cost: Higher rates apply for expedited shipping. Fees are displayed at checkout.

2.3. Free Shipping
We offer free standard shipping for orders over $100 (before tax) within the continental United States.

3. Order Processing Time

3.1. Order Handling
All orders are processed within 1–2 business days, excluding weekends and holidays.

3.2. Order Confirmation
You will receive an order confirmation email upon successful placement of your order. If you do not receive confirmation, please contact us at info@smartrapic.net.

3.3. Delays
Shipping delays may occur due to high demand during holidays, adverse weather, or other unforeseen events.

4. Tracking Your Order

4.1. Tracking Information
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use the tracking number to monitor the status of your shipment.

4.2. Lost or Delayed Shipments
If your shipment is delayed or appears lost, contact us immediately at info@smartrapic.net. We will work with the carrier to resolve the issue.

5. Shipping Restrictions

5.1. P.O. Boxes and APO/FPO Addresses
We ship to P.O. boxes and APO/FPO addresses via USPS only.

5.2. Hazardous Materials
Certain items, such as hazardous materials or oversized packages, may have specific shipping restrictions.

6. Damaged or Incorrect Orders

6.1. Reporting Damages
If your order arrives damaged, please email us at info@smartrapic.net within 5 business days of receiving the shipment. Include photos of the damaged item and packaging.

6.2. Incorrect Orders
If you receive an incorrect item, contact us immediately. We will arrange for the correct product to be shipped or issue a refund as appropriate.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address details provided by the customer, the customer will be responsible for reshipping fees.

8. Shipping Policy Updates

Smartrapic reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to smartrapic.net.

9. Contact Us

For any questions about our Shipping Policy or your order, please contact us:

Thank you for shopping with Smartrapic. We value your trust and look forward to serving you!